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Digital Government

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Taiwan has been planning the digital government since 1998, and has successfully completed various stages of digital government programs. The current "Digital Government Program 2.0 of Taiwan (2021-2025)" focuses on the three major goals: "accelerating the release and reuse of government data", "Utilize people's livelihood information to create a new public governance" and "Using digital technologies to improve pubic service".

So far, digital government-related programs in Taiwan has been focus on the promotion of digital services based on the public governance and people needs, including social and political welfare services that support the long-term care policy, one-stop commercial and industrial services that optimize business efficiency, and cross-regional household registration services, promote electronic reimbursement of government agencies, etc. Continue to expand the scope of promotion, and gradually develop cross-domain government digital services in the social affairs, health, internal affairs, commerce and industry. Since the implementation of the plan, a number of concrete results have been obtained.

1. Complete government cloud infrastructure
The government has promoted the consolidation of internal data centers, and various agencies have promoted cloud computing to accelerate the acquisition of computing resources. The time frame has been shortened from 2 months to 2 days, and the repeated investment in equipment of various agencies has been reduced by approximately NT$120 million.

2. Provide convenient one-stop service
Completed 147 commercial and industrial company registration items and comprehensive online one-stop service to accelerate the investment and development of startups. Provide one-stop service for birth registration, people who register their children's birth at the household registration office can apply for labor and national insurance maternity subsidy at the same time. The Ministry of Health and Welfare cooperates with local governments to provide convenient one-stop cross-domain services such as omni-channel services.

3. Maximize the openness of government data and accelerate data application
The government has released more than 43,000 data sets, a three-fold increase from 2015, and more than 73% of the data sets conform to the "machine-readable, structured, and open format" data standard quality, driving the data service industry chain in 2019. The total output value is NT$ 93.6 billion.

4. People use their personal data autonomously
The National Development Concil pilots personalized services in the financial and education fields. In July 2020, the K-12 Education Administration, Ministry of Education launched the "High School Vocational Low-income, Low and middle income Household Tuition and Miscellaneous Fee Remission" and Commercial Banks launched the "Credit Card Online Application Service" system. People can apply for these two services without supporting paper documents.

5. Expanding public policy communication and collaboration between people and government
At present, 17 local governments in the Taiwan and National Audit Office have introduced join.gov.tw to encourage citizens to collaborate and successfully resolve 55 livelihood issues, including "gradual prohibition of disposable tableware" and "Open Fishing in the fishing port area", "Mountaineering application process reformation", etc.
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